If you have any queries, please do not hesitate to send us a message. We aim to reply within 24 hours.​​ 

Call: 07769 631892

Email: admin@beaconsupport.co.uk

We respect your right to confidentiality and so you do not need to include your name or phone number when making an enquiry or leaving us feedback.

Unfortunately, we cannot reply to enquiries about job opportunities, but you can find out more about the services we provide below. If you would like to register with us please send your CV to admin@beaconsupport.co.uk

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    We welcome the opportunity to resolve any complaints that may arise in an efficient, professional and courteous manner.  

    Step 1:   You can make a complaint by telephone, email or in writing to the support leader.  Please provide an outline of the problem and if we need any further information, we will ask you for it. 

    • The telephone number for the support leader is: 07772056817
    • The email for the support leader is: team@beaconsupport.co.uk
    • Beacon’s address is: Cwmfelin, Goitre Coed Road, Quakers Yard, Treharris, CF46 5BB (please clearly address the envelope ‘for the attention of the support leader’)

    Step 2: If you are not satisfied with the answer you receive from the support leader, you may complete the online form on our website with your name and contact details and click send.  The managing director will then investigate your complaint.  We aim to give you a full reply by letter or email within five working days. You can also contact the managing director by telephone, email or in writing.

    • The telephone number for the managing director is: 01443 553568 or 07837518315
    • The email for the managing director is: info@beaconsupport.co.uk
    • Beacon’s address is: Cwmfelin, Goitre Coed Road, Quakers Yard, Treharris, CF46 5BB (please clearly address the envelope ‘for the attention of the managing director’)

    Appeal:  If you are unsatisfied with the outcome of your complaint you may wish to contact your Funding Body.  You may also want to contact your Needs Assessor to discuss concerns relating to your support.